Store Policy
Customer Care
Customer care ensures that all clients receive the best possible service. We aim to address inquiries, solve issues, and provide guidance on products. You can reach us through email, phone, or chat, and we’ll respond within 24-48 hours to ensure all your concerns are addressed promptly.
Privacy & Safety
Your privacy is our top priority. All personal and payment information you provide is secure and kept confidential. We use encryption and secure payment gateways to ensure that your information is not shared with third parties unless necessary for order processing.
Bulk Order Inquiries
We offer customized solutions for businesses or events looking to place bulk orders. Whether it's for giveaways, promotional materials, or personalized gifts, we provide custom quotes and competitive pricing based on order volume. Please send your requirements, and we'll be happy to assist.
Shipping & Delivery
We provide reliable nationwide delivery through trusted couriers like J&T Express, Flash Express, and LBC. For urgent orders, we also offer same-day delivery through services like Lalamove and Grab. Shipping charges are calculated based on weight, destination, and courier choice, ensuring that you receive your products in a timely manner.
Returns & Exchanges
Your satisfaction is important to us. We accept returns for defective or incorrect items within 7 days of receipt. Personalized or custom items cannot be returned unless there is a manufacturing defect. Returns are processed for a replacement or refund, excluding shipping fees.
Payment Methods
We provide a variety of payment options to make your shopping experience convenient. You can pay via bank transfer, credit/debit cards through secure gateways, or cash on delivery for same-day delivery. This flexibility allows you to choose the method that best suits your needs.